Q: Where is my library account?
ANSWER: Your library account is located inside Primo, our library search system.
- Open Primo.
- Click Sign In in the top menu bar on the far right side. Your login and password are the same as your Portal account.
- Click on your name to open your account. Click my loans to see currently checked out items. Click requests to see items held at
Q: I’m getting a “not authorized” message when I log in?
Message reads “Sorry, your account is not authorized to view this link”
Answer: If you are seeing this message, your library account was deactivated/not activated. Sometimes this happens by accident, especially for new students or at the start of a new semester. If you are a member of the CUAA community and should have access (students must be official registered in a course), please contact Ask a Librarian and mention this message.
Q: Do you have this book/article/DVD ect. I need?
ANSWER: Finding specific items can sometimes be tricky. Here are some tips to help.
Remember, Primo doesn’t have a spell checker.
- Try searching the full Title in Primo. The item should appear on the first page of results.
- Sometimes the resource type in Primo is incorrect. Click the database Link and check the information there to be sure. For example, dissertations often come up as books.
- Still cannot find it? Ask a Librarian
Q: How do I print from a laptop?
ANSWER: All students are given a set number of pages to print for free around campus but you must print from a campus computer or through WebPrint.
- Upload documents into WebPrint, the campus wide online printing service. Find Webprint, and instructions, on the Resources Tab in Portal.
- Find the closest printer in the library, and login using the ID reader or your portal login on the touch screen.
- Click on the Job you want to release from your print Queue. Click Print.
- Log out of your print account.
Q: I clicked on a link in Primo, and it didn’t find my article.
A: If multiple links are available, try another link.
In other cases, sometimes Primo links to a journal website or other open-access resource online. Search for the article title in the website search box.